Persy Brand Shipping Policy: Fast, Compliant, and Transparent Delivery

1. Shipping Policy Overview: What to Expect

At Persy Brand, we prioritize fast, secure, and discreet delivery. Our policy ensures:

  • Compliance: Adherence to federal, state, and local laws for product transportation.

  • Transparency: Real-time tracking and upfront delivery timelines.

  • Sustainability: Eco-friendly packaging materials to reduce environmental impact.

2. Domestic Shipping Guidelines (U.S.)

A. Shipping Coverage

  • We ship to all 50 U.S. states where our products are marketed.

  • Restricted states/regions will be flagged at checkout based on current regulations.

B. Processing Time

  • Orders placed before 3:00 PM PST are processed same-day.

  • Weekends/holidays may delay processing by 1-2 business days.

3. International Shipping

A. Supported Countries
We ship to Canada, the EU, and Australia (subject to local laws). Contact support for country-specific eligibility.

B. Customs & Duties

  • Customers are responsible for customs fees, taxes, or import duties.

  • Declarations will label products as “Hemp-Derived Extracts” for compliance.

C. Delivery Timelines

  • Canada: 3-5 business days

  • EU: 3-6 business days

  • Australia: 4-7 business days

4. Order Tracking & Support

  • Real-Time Updates: Track your package via our portal using your order number.

  • SMS/Email Alerts: Opt in for delivery notifications.

  • Support: Contact Sales@persybrand.com  for delays or lost packages.

5. Legal Restrictions & Age Verification

  • Age Requirement: All orders require signature confirmation from a recipient aged 18+.

  • Documentation: Orders include a Certificate of Analysis (COA) and compliance paperwork.

6. Packaging & Discretion

  • Stealth Packaging: Products are vacuum-sealed and shipped in unmarked boxes.

  • No Branding: External packaging shows only “WME Logistics” as the sender.

7. Lost, Damaged, or Undelivered Packages

  • Claims Window: Report issues within 14 days of delivery.

  • Resolutions: We offer refunds, replacements, or store credit upon verification.

  • Insurance: Priority Express orders include free $215 coverage.

8. Returns & Exchanges

  • Unopened Products: Eligible for returns within 30 days.

  • Defective Items: Submit photos/videos via our portal for expedited replacements.

9. Frequently Asked Questions (FAQs)

Q1: Do you offer free shipping?
A1: Free shipping is available for U.S. orders over $1000.

Q2: Can I change my shipping address after ordering?
A2: Contact us within 1 hour of placing your order to update details.

Q3: What carriers do you use?
A3: USPS, UPS, and DHL for international orders.

10. Why Trust Whole Melt Extracts?

  • BBB Accredited: A+ rating for customer service and compliance.

  • Lab-Tested: Every batch is third-party verified for safety and potency.

  • Secure Payments: SSL encryption and PCI-DSS compliance.

 

Shipping Policy and Faqs